DESIGN

Summary:  In 2020-2021, for school and work contexts, I designed, developed, and iterated on an introduction of working in the telecom industry for employees who had little to no experience in telecom. This example Design Brief captures some ideas that I put into practice at an organization to help expedite new employees' knowledge and skills in reviewing customer accounts and formulating relevant offers of new products and services. This design includes micro-learning principles as the primary audience employees are often already working in the field and learning via a mobile device.